WeMop

Help

Answers to the usual questions, and how to reach us.

When is it out?

The Android app comes first, then iPhone. There is no date yet. Leave your email at the top of this page and we will tell you the day it is out.

What is free, and what does Plus add?

Free: one home with one room, with all its furniture, tasks, time estimates, the timer, reminders and the calendar. Plus (€2.99 per month, cancel anytime) adds more rooms and more homes, inviting people to clean together (up to 4 people in a home), turns and saved splits, and each person’s calendar.

Can I use it without an account?

Yes. Choose “Continue without an account” on the first screen: you get the free plan and your home stays on that phone. To subscribe or to share a home you need an account; when you create a new one, your home moves into it.

How do I set how often something is cleaned?

Open the room, go to step 3 (Times) and tap “how often” beside the room or a task. Choose every so many days, days of the week, or a day of the month such as the 1st Monday. What is due shows on the Clean tab, with a button to start it.

How do reminders work?

In the same “how often” sheet, switch on “Remind me on the day”. It starts switched on for rooms and off for single tasks. The phone notifies you that day, at the hour chosen in Settings > Reminders. Notifications must be allowed for the app.

The estimated times are wrong for me.

Open the room and type any time in step 3 (Times). The target time of a cleaning can also be typed on the New cleaning screen. And when a cleaning takes longer than estimated, the app offers to update the times of the tasks that took longer.

How do I invite someone to my home?

Settings > Clean together > Create invite. Choose what the person can do and send them the invite. Each invite works for one person, once, and lasts 7 days. A home holds up to 4 people. Creating invites is part of Plus.

Does everyone in the home need Plus?

Each person has their own plan. The person who creates the invites needs Plus. The people invited join for free when the home has one room and up to 20 tasks; in a bigger home each of them needs Plus too.

I received an invite. What do I do?

Install the app, create an account and open the invite: tap “I have an invite” and type the code. If the home has one room and up to 20 tasks, you join for free. Bigger homes need Plus, or you can start your own home for free.

How do turns work?

There are two ways. For one room or one task: in its “how often” sheet, switch on “Take turns” and pick the people. For several things at once: My home > Turns. The Clean tab tells each person when it is their turn. Tap a turn to hand it to someone else or to swap, for example when someone is away.

Can I have more than one home?

Yes, with Plus. Add it in My home > New home and switch between homes at the top of the screen. Each home has its own rooms, people and history.

How do I cancel the subscription?

Settings > Subscription > Manage or cancel. You keep Plus until the end of the period you already paid for. Your rooms and your history stay when a subscription ends.

Where is my data, and how do I delete my account?

With an account, your homes are kept in it so they follow you to any phone and can be shared with the people you invite. Without an account, your homes stay on your phone. To remove everything: Settings > Account > Delete account. Homes you share pass to the people who stay in them.

How do I change the language or switch to dark mode?

Settings > Language and Settings > Appearance. The language can also be changed at the top of the first screen.

Still stuck?

Write to us and we will get back to you. support@wemop.app

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